What vaccinations does my pet need to board?
Your canine pet needs to be current on their rabies, bordetella and distemper/parvo vaccinations.  As of March 1, 2010 they will also need to be vaccinated for canine influenza and leptospirosis.  
Your feline pet needs to be current on their rabies and distemper vaccinations.  If they will be playing in the playroom they will also need to be current on their feline leukemia vaccination.
All vaccinations must be administered by a licensed veterinarian and if your pet is vaccinated at a clinic other than Countryside Pet Clinic, we will need a copy of their current vaccination history.

My dog has come down with a cough after boarding.  I thought he was vaccinated for Kennel Cough?
A dry hacking/choking type cough is often associated with a condition called Infectious Canine Tracheobronchitis (ICT) or commonly known as kennel cough though that description is not truly accurate because your pet can contract the illness in any number of locations such as the groomer, pet supply store, the park or at home. It can be transmitted via mucus membrane contact (i.e. nose rubbing/kissing) or through the air. It is very similar to the common cold in that there are a number of different organisms that can bring about this infection and the Bordetella vaccination, like the flu vaccine, does not cover all of them. The vaccination does cover the most common varieties and to be most effective it should be administered at least 2 weeks prior to checking in to boarding so there is a chance for immunity to develop. If your pet is showing signs of having ICT then you should make an appointment to see your pets primary care provider or make and appointment at Countryside Pet Clinic to have your pet checked out.

Are the kennels indoor? And are they climate controlled?
All of our kennels are indoor and we use heating and air conditioning to keep your pet comfortable.  We also have ventilation systems in all areas of the resort to ensure the air is cycling.

How often is my dog taken outside?
All dogs are taken outside 3-5 times per day depending on occupancy.

Can my dogs stay in the same kennel?
Yes, depending on size 2 or even 3 dogs can stay in the same kennel.

Can my cats stay in the same kennel?
Yes, we have cat condos with walk through areas which are twice the size of the regular kennel and are perfect for two cats.

How do you charge?
We charge for boarding by the number of nights your pet stays.  However, if you pick your pet up on Sunday you will be charged for Sunday night.

Do you board anything other than dogs and cats?
Yes, we can board birds, rabbits, guinea pigs and most other small animals if you provide their cage, food and any other necessities it may need during it's stay.

Can I bring bedding and toys?
Yes, you are welcome to bring items to make your pet feel more at home.  We do ask that you limit the number of toys you bring to cut down on items being misplaced.

Do I need to bring my pet's food?
No, you do not need to bring you pet's food.  If your pet has food allergies or is on a special diet we recommend that you do bring in your pet's food.  We provide Eukanuba Low Reside dry food for our canine guests and Iams Adult maintenance dry food for our feline guests. 

Can you give my pet medications or treats while boarding?
Yes, just provide the medications and/or treats and tell us how often they need to be administered.  With medications, if you have changed the dosage from what the original prescription states on the bottle, please let the receptionist know so there is less confusion as to what we are supposed to be administering. (There is a $2.00 fee per day for medication administration.)

Will my pet be in contact with any other pets?
No, not unless you want them to be.  Our daycare dogs will often be taken outside for breaks along with other daycare dogs so that they can have a longer break.  If you dog is not in daycare then your dog will not be with other dogs. 

Is someone there at night and on the weekends when you are not open to take care of the pets?
There are no staff here during the night.  We are here on the weekend taking care of our boarders just as if it were a weekday.

What if something happens to my pet?
If there is an emergency with any animal we will take it to the clinic immediately to be treated.  If it is not an emergency we will call your emergency contact number to get permission to treat.  All treatment will be at the owners' expense and payment will be due upon checkout.

Are people in the room with my dog during daycare?
There are two people in the daycare room with the dogs at all times to ensure everything runs smoothly.

Are large and small dogs together in the daycare room?
Large and small dogs are in the daycare room together.  We do have a smaller area blocked off with a fence to separate smaller dogs if the daycare team feels it is necessary.

Where does my dog go during nap time?
Between 11:30am and 1:30pm is nap time for the full day daycare dogs.  At this time we put all the dogs in separate runs or cages within the boarding facility for a nap.